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1.1 Orders placed before 12pm Monday - Friday will be dispatched the same day. Orders placed after 12pm will be dispatched by the following working day. Orders placed on Saturday, Sunday or on bank holidays will be dispatched on the following working day. The average time for delivery is:
Standard – Estimated 3-5 working days from the date of postage. Not guaranteed. This is charged at £2.99.
Please note: The maximum possible delivery time extends to 17 working days. If your Standard Delivery order has not arrived by that time, please contact us directly
Express – Issued on a 24 hour service. Normally delivers next working day, but not guaranteed. We charge a flat rate of £6.99 per package for this service.
1.2 While requests for items to be left in particular locations if undelivered will be passed on, we cannot compel carriers to honour those requests. Yael's Beauty Treatments will not be responsible for any loss or damage to items as a result of any such request.
1.3 By ordering with Yael's Beauty Treatments you accept the Terms and Conditions of the postage or courier service we choose to use for delivery of your order.
1.4 We reserve the right to combine orders to the same address into a single package at our discretion. No discount or refund of postage paid is available to you in this event.
2.1 Yael's Beauty Treatments will happily accept a return for any product provided it has not been opened, any seals are still in place and there has been no sign of damage.
2.2 Yael's Beauty Treatments is not able to process a refund or exchange for any items which have been opened or used.
2.3 You must send an email to firstname.lastname@example.org within 7 days of receiving the product if you wish to return it. The product itself must be returned within 14 days of you receiving it.
2.4 No refund is available for any shipping cost paid when you placed your order. There will be no reimbursement for any shipping cost incurred in returning the goods.
2.5 To help keep our prices low, most orders are dispatched in padded envelopes. On occasion products may receive minor cosmetic damage in transit. Shipping costs incurred returning goods for this reason will not be reimbursed.
2.6 Yael's Beauty Treatments aim to process all returns within seven working days of receipt.
3.1 Yael's Beauty Treatments will happily accept an exchange request for any product provided it has not been opened, any seals are still in place and there has been no sign of damage.
3.2 Yael's Beauty Treatments is not able to process a refund or exchange for any items which have been used or opened.
3.3 You must send an email to email@example.com within 7 days of receiving the product if you wish to exchange it. The product itself must be returned within 14 days of receipt.
3.4 Yael's Beauty Treatments cannot provide exchanges where the desired item price is lower than the original. In these circumstances a refund will be made back to the original payment card and the desired item can then be purchased separately. Yael's Beauty Treatments cannot exchange items for a higher value and charge you the extra, if this is desired the product should be returned for a refund and the desired item purchased separately.
3.5 Please note, Yael's Beauty Treatments are not able to reimburse you for the postage cost to return the goods. The exchange item requested will be sent to you free of charge. A £5.00 administration charge will apply for all exchanges.
4. How To Return
4.1 Yael's Beauty Treatments recommends that you use a traceable shipping method (e.g. Royal Mail Recorded Delivery) to send any goods back. Yael's Beauty Treatments will not be held liable if this has not been done and the product is not received by us.
4.2 All returned items should be sent to the following address:
Yael's Beauty Treatments
50 The Vale
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